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IVRInsight
Provide Location Information While Your Customers Are On The Go
Most companies provide access to their location information via the web. But many customers don’t have access to the web when they need to find your location fast. IVRInsight, part of the LocationInsight family, is a tool that provides the same information via a customer’s phone as they would get on the web. IVRInsight allows customers calling in to quickly and easily locate stores, service areas and more.

IVRInsight is a telephony-based Interactive Voice Response (IVR) application that finds location information based on attributes like zip code, products or services. It feeds into the same database as all of LocationInsight’s applications, so customers get the same consistent and accurate response as they would if they called your call-center, visited your website or found you via a wireless device.

With IVRInsight, you can dramatically improve customer service by:
Reducing customer frustration with fast location results and no hold times
Providing customers the information they need even when they don’t have access to a computer
Freeing your call center staff to handle other customer issues

The Features:
Optional, fully-hosted turnkey solution
Full integration into Web and wireless devices
A completely customizable environment that adapts to your business rules
Comprehensive tools for managing, integrating and synchronizing your location data

The Benefits:
Improved customer service and retention by giving your customers access to your location and service information, when and how they need it
Consistent results across all company touch points
Unique business reporting features based on user searches and demographics that help you identify new growth opportunities and provide insight on strategic business decisions


 
 
 
LocationInsight Overview:

Learn more about our SEO and Mobile/GPS/SMS capabilities.

Visit our Resource Center to view the demo.


 
Contact us today at 866-868-INOW to add telephony location access for your customers.